Customer Support with German - fixed-term (f/m/d)

Job Description

Awin is seeking a Customer Support Assistant with German language skills for a fixed-term 12-month contract in Warsaw. The successful candidate will be part of the Global Self-Service Live Support Team, ensuring fast and comprehensive ticket response and understanding client needs. This role involves collaborating with other sub-teams and departments to optimize content and tools, driving self-diagnosis and resolution of issues.Responsibilities:

• Managing various types of requests from live clients.
• Administering client accounts under supervision.
• Assisting with the management of program upsells, retention, and closures.
• Handling projects to update content and internal tools.
• Staying informed about functionality upgrades and internal processes.

Requirements:

• Fluent in English and German (written and spoken).
• Excellent customer service skills.
• Ability to see the bigger picture and identify opportunities and risks.
• Excellent time management and organizational skills.
• Confident and excellent communicator with keen attention to detail.
• Fast learner and eager to deepen knowledge and understanding.
• Numerate with a good level of knowledge of MS Office packages.
• Enthusiastic, committed, and tenacious.

Awin offers:

• Flexi-Week and Work-Life Balance.
• Flexi-Office and hybrid/remote work possibilities.
• Health & Well Being initiatives and sports offers.
• Extensive training suite Awin Academy.
• Remote Working Allowance.
• Peer-to-peer recognition program.