Senior Customer Success Manager, Strategic Accounts

Job Description

Stensul is seeking a Senior Customer Success Manager, Strategic Accounts to manage client relationships and drive customer success. The role involves quarterbacking client ideas, driving platform adoption, and enhancing email programs. The Senior Customer Success Manager will build strong relationships with key decision-makers, understand their business objectives, and align them with the platform's capabilities. Stensul is committed to maintaining a people-first, diverse, and inclusive culture and offers opportunities for growth and development.What this role involves:

• Delivering value and customer satisfaction.
• Managing and networking within Enterprise accounts.
• Developing and executing account plans.
• Communicating the value of Stensul.
• Helping customers achieve KPIs.
• Identifying growth opportunities.
• Monitoring adoption trends and sharing best practices.
• Driving internal initiatives.
• Presenting business reviews.
• Being the voice of the customer.

Requirements:

• 6+ years of experience in Customer Success or account management at a SaaS company.
• Passion for customer success.
• Proven track record of meeting retention goals.
• Experience in an account team environment.
• Strong customer-facing experience.
• Understanding of the digital marketing ecosystem.
• Experience owning and growing a book of business.
• Commercial experience closing deals and negotiating customer agreements.
• Analytical, relationship-building, communication, and strategic problem-solving skills.

What Stensul offers:

• Competitive compensation package with equity.
• Comprehensive benefits package (medical, dental, vision, 401(k), life insurance, commuter benefits, parental leave).
• Flexible time off policy.
• Regular Mental Health Days.
• A collaborative and transparent culture.