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Senior Technical Support Engineer at SurveyMonkey

Senior Technical Support Engineer role at SurveyMonkey in Costa Rica.
Hybrid
On-Site
Costa Rica
Undisclosed salary
SurveyMonkey is seeking a Senior Technical Support Engineer to tackle complex challenges impacting its customers. This role involves troubleshooting, adopting a customer-centric approach, and utilizing data-driven problem-solving to resolve customer issues, improve internal processes, and influence product changes. The engineer will collaborate with product and engineering teams to triage issues, analyze trends in product quality, and provide insights for improvements.

Role Involves:
  • Solving complex product issues, including debugging problems for developers using the SurveyMonkey API.
  • Guiding customers to resolutions with clarity and empathy.
  • Improving the tracking and addressing of technical issues.
  • Communicating clearly and adaptively in various situations.
  • Contributing to projects that drive meaningful improvements.

Requirements:
  • 3+ years of experience solving technical issues for customers.
  • 2+ years of experience supporting developers using an API.
  • Experience building relationships with internal or external collaborators.
  • Ability to take initiative on projects and own execution.
  • SaaS experience.
  • Understanding of Salesforce.
  • Ability to communicate in English at the B2+ level.
  • Familiarity with web, platform/developer, and/or logging technologies.

Role Offers:
  • A hybrid work arrangement requiring 3 days per week at the Heredia office.
  • Inclusion in an inclusive workplace.
  • Learning and development opportunities.
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SurveyMonkey

SurveyMonkey is a globally recognized platform specializing in online surveys and forms tailored for business use. Serving millions, from startups to Fortune 500 companies, their platform combines user-friendly design with powerful capabilities, addressing diverse needs, including customer experience, employee engagement, and market research. With integrated research expertise and AI-driven technology, SurveyMonkey helps teams gather insights to enhance decision-making, improve experiences, and foster business growth.