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Deliveroo is seeking a Partner Support Team Leader for a 12-month maternity cover in Milan, Italy. This role is crucial in maintaining strong relationships with Deliveroo's restaurant partners by providing comprehensive support and addressing their inquiries effectively.
Responsibilities:
- Identifying trends in performance and conducting root cause analysis (e.g., agent productivity).
- Managing a team.
- Helping plan, execute, and oversee projects, coordinating resources, managing timelines, and ensuring successful outcomes while effectively communicating with stakeholders.
- Support the fulfillment of your team’s daily and weekly targets.
Requirements:
- Minimum of 3 years of experience in customer care, with at least 2 years in a leadership or supervisory role.
- A good level of IT competence, particularly in Windows Office (Word, Excel, PowerPoint).
- Ability to use Looker data platform is highly appreciated.
- Proficiency in English.
- Be proactive and eager to learn.
What Deliveroo Offers:
- Opportunity to lead a team within a fast-paced environment.
- A role focused on supporting restaurant partners.
- Chance to develop project management and analytical skills.
Deliveroo
Deliveroo is a technology-driven company transforming how people shop and eat. Connecting consumers, restaurants, shops, and riders, Deliveroo brings the neighbourhood to your door, providing convenient access to food and products. With a presence across Europe, Asia and the Middle East, the company enables people to buy what they want, when and where they want it. Deliveroo for Work (DfW) specifically focuses on enhancing workplace experiences and employee wellbeing by partnering with companies to simplify employee and client food funding.