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Deliveroo is seeking a Partner Support Team Leader for a 12-month maternity cover in Milan, Italy. The successful candidate will lead a team responsible for providing comprehensive support to restaurant partners, ensuring their satisfaction with Deliveroo. This role involves identifying performance trends, managing the support team, and overseeing projects to improve partner experience.
Responsibilities:
- Identifying trends in performance and conducting root cause analysis.
- Managing a team of partner support agents.
- Helping plan, execute, and oversee projects.
- Coordinating resources and managing timelines.
- Supporting the fulfillment of the team’s daily and weekly targets.
Requirements:
- Minimum of 3 years of experience in customer care.
- At least 2 years in a leadership or supervisory role.
- Good level of IT competence, particularly in Windows Office (Word, Excel, PowerPoint).
- Ability to use the Looker data platform is highly appreciated.
- Proficiency in English.
- Proactive and eager to learn.
Deliveroo offers:
- Opportunity to work in Milan
- Opportunity to work in leadership position, even temporarily
Deliveroo
Deliveroo is a technology-driven company transforming how people shop and eat. Connecting consumers, restaurants, shops, and riders, Deliveroo brings the neighbourhood to your door, providing convenient access to food and products. With a presence across Europe, Asia and the Middle East, the company enables people to buy what they want, when and where they want it. Deliveroo for Work (DfW) specifically focuses on enhancing workplace experiences and employee wellbeing by partnering with companies to simplify employee and client food funding.