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Deliveroo is seeking an Operation & Integration Specialist to ensure smooth delivery operations for grocery partners in Italy. This role involves combining a data-driven approach with field feedback to bridge the gap between operations strategy and commercial teams, enhancing service quality.This job involves:
- Becoming a subject matter expert on Deliveroo operations, especially Grocery player operations.
- Managing the interests of customers, partners, and riders.
- Identifying areas for improvement and executing timely solutions.
- Strengthening relationships between Commercial, Ops, and Care teams.
- Leading project work to a high standard, considering business priorities.
- Being the voice of Italy for Grocery ops product development and integrations
- Being accountable for Grocery P&L impact
- 3 to 5 years of experience in Project Management / Operations.
- Fluency in English and Italian.
- Strong analytical and communication skills.
- Ability to influence stakeholders.
- Organized with a track record of 'getting it done'.
- A fast-changing, collaborative environment.
- Ambitious targets.
- Opportunity to disrupt a major global market.
Deliveroo
Deliveroo is a technology-driven company transforming how people shop and eat. Connecting consumers, restaurants, shops, and riders, Deliveroo brings the neighbourhood to your door, providing convenient access to food and products. With a presence across Europe, Asia and the Middle East, the company enables people to buy what they want, when and where they want it. Deliveroo for Work (DfW) specifically focuses on enhancing workplace experiences and employee wellbeing by partnering with companies to simplify employee and client food funding.