Customer Insights Representative - EMEA Enterprise at Mentimeter

Mentimeter is seeking a Customer Insights Representative to join their Enterprise Support team in Stockholm. The role involves providing support to users, gathering insights, and assisting with administrative tasks. The Customer Insights Representative will be part of a fast-moving team, and will help Mentimeter reach its goal of helping over 1 billion people listen, learn and work better together.

Responsibilities:

• Responding to support requests from users worldwide via chat and email.
• Gathering and sharing insights from Enterprise users with product, sales, and marketing teams.
• Assisting with administrative tasks such as managing payments, qualifying refunds, handling resellers, and invoicing.
• Collaborating on initiatives within the support team, such as translating help articles.
• Working closely with the Sales team to identify potential inbound sales leads and business opportunities.

Requirements:

• Business-level English with excellent verbal and written communication skills.
• A minimum of 2 years of full-time experience in B2B & Enterprise customer support.
• A solid technical understanding of websites and browsers for troubleshooting.
• A passion for supporting international customers with problem-solving skills.

Mentimeter offers:

• A support team of dedicated colleagues.
• Support tools and scalable solutions.
• Onboarding and hands-on training.
• A beautiful office.
• Hybrid work model
• Competitive compensation and benefits package, including pension contributions.