Client Retention Specialist at Fresh Prints

Fresh Prints, a NYC-based custom apparel startup, is seeking a Client Retention Specialist to join their team. This role involves driving growth for the company's $40 million business by retaining high-value accounts at scale. The Client Retention Specialist will collaborate with various teams and analyze data to develop and execute retention marketing strategies.

Responsibilities include:

• Collaborating with graphic designers, marketing, and content teams to write on-brand copy for collegiate and corporate clientele.
• Analyzing sales data, comms, and customer behavior to come up with retention marketing strategies and execution plans.
• Executing cross-functional retention marketing work along with sales, and other marketing team members to ensure successful account retention per campaign.
• Analyzing the impact of retention campaigns and initiatives and apply findings to future campaigns.
• Finding new ways to improve and also take ownership over projects with the intent of adding value.

Requirements:

• 1-2 years of work experience, preferably in client-facing and analytical roles.
• Fluency in English.
• Comfortable collaborating with a broader team
• Comfortable working in an Agile marketing structure.
• Excellent communication skills.
• Strong time management & prioritization skills.
• Self-motivated and excited to work on different projects.
• Proactive, goal-oriented, and open to change.
• Calm under pressure and detail-oriented.

The role offers:

• Night shift allowance: $40
• Health insurance reimbursement
• The opportunity to learn a lot rapidly.
• Working with a talented and busy team dedicated to building a business together.