Account Manager, Commercial (French Speaking) at Intercom

Intercom is seeking a highly motivated and ambitious French-Speaking Account Manager to join their EMEA sales team in Dublin. This role is pivotal in driving growth within the existing business and requires a proactive individual who can act as the main point of contact for their book of business.Intercom is committed to fostering a culture of development and promotion from within, offering significant opportunities for career advancement, creativity, and ownership in a rapidly expanding environment. The ideal candidate will embody Intercom's core values and contribute to the AI revolution in customer service.What this role involves:

• Owning and managing a designated book of business.
• Driving net growth within the book through expansion opportunities.
• Managing a proactive and effective renewal process.
• Articulating Intercom’s value proposition using the Command of the Message framework.
• Forecasting and planning pacing throughout each month and quarter.
• Partnering with Customer Success Managers (CSMs) and Sales Engineers (SEs) to ensure long-term success.
• Collaborating with Research & Development (R&D) and Marketing to represent customer feedback.

Requirements:

• 2-3 years of experience in a B2B closing role.
• 2+ years of SaaS experience.
• Excellent written and verbal communication skills.
• Ability to identify customer pain points and articulate potential solutions.
• Ability to accurately qualify opportunities.
• Proficiency in conducting light demos and/or working closely with Sales Engineers/CSMs.
• Ability to create compelling presentations for customers (QBRs, pricing proposals, etc.).
• Experience forecasting on a monthly or quarterly basis.

Intercom offers:

• Competitive salary and equity in a fast-growing start-up.
• Lunch every weekday, plus a variety of snack foods and a fully stocked kitchen.
• Regular compensation reviews.
• Pension scheme & match up to 4%.
• Life assurance, as well as comprehensive health and dental insurance for you and your dependents.
• Flexible paid time off policy.
• Paid maternity leave, as well as 6 weeks paternity leave for fathers.
• Cycle-to-Work Scheme with secure bike storage.

Intercom has a hybrid working policy, requiring employees to be in the office at least two days per week to foster collaboration and maintain a strong company culture.