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Senior Front End Engineer, Team Web at Intercom

Senior Front End Engineer for Intercom's Team Web in Dublin.
Hybrid
On-Site
Ireland
Undisclosed salary
Intercom is seeking a Senior Front-End Engineer to join Team Web in Dublin. This role is crucial for shaping the future of Intercom's website, the centerpiece of its brand and a key lead generator.This role involves:
  • Designing, developing, and maintaining complex front-end solutions.
  • Collaborating with cross-functional teams to deliver seamless user experiences.
  • Leading and contributing to front-end architecture decisions.
  • Implementing responsive, accessible UI components using HTML, CSS, and JavaScript frameworks like React, Next.js, and Tailwind.
  • Optimizing website performance.
  • Mentoring other engineers and interviewing candidates.
The ideal candidate should have:
  • 7+ years of experience in front-end development with expertise in JavaScript, HTML, and CSS.
  • Expertise in front-end frameworks such as React, Next.js, Tailwind
  • Proficiency in CMS platforms (such as Contentful) and marketing tools (e.g., Google Tag Manager).
  • Experience in CI/CD tools (such as CircleCI).
  • Experience with A/B testing and analytics tools.
  • Strong understanding of responsive design, cross-browser compatibility, and web accessibility standards (WCAG).
  • Knowledge of front-end performance optimization techniques.
  • Experience in writing tests for front-end components.
  • Strong problem-solving skills.
  • A Bachelor’s degree in Computer Science, Software Engineering, or a related field (or equivalent practical experience).
Intercom offers:
  • A hybrid working policy requiring at least two days in the office per week.
  • A radically open and accepting culture.
  • Commitment to Equal Employment Opportunity
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Intercom

Intercom provides a customer communication platform with the goal of enabling businesses to deliver exceptional customer experiences online. It serves over 25,000 businesses, offering tools for customer service and support team efficiency. Intercom is focused on AI-powered customer service, featuring Fin by Intercom, and Helpdesk by Intercom. Driven by core values of innovation and customer value, Intercom aims to lead the AI revolution in customer service. The platform facilitates millions of messages monthly between businesses and their customers.