Staff Product Engineer at Intercom

Intercom is seeking a Staff Product Engineer to join their team in Dublin, Ireland. Intercom is dedicated to helping customers deliver outstanding online customer experiences through its unified platform. The company is a leader in AI customer service solutions. The Staff Engineer will be crucial in building both back-end and front-end systems, working closely with designers, product managers, researchers, and data analysts.

The Staff Product Engineer will have the following responsibilities:

• Contributing to the technical architecture as the company grows.
• Maintaining agility while ensuring scalability and availability through continuous deployment.
• Participating in all phases of software development including ideation, prototyping, design, and implementation.
• Playing an active role in hiring, mentoring, and career development of other engineers.
• Raising the bar for technical standards, performance, reliability, and operational excellence.

The following skills are required for the role:

• Experience building a SaaS product and understanding the impact of your work.
• Demonstrated impact on product and teams.
• Deep knowledge of a high-level programming language (e.g., Ruby, Python, Perl).
• Experience with distributed systems.
• 2+ years of experience as a technical leader for a team.
• Experience collaborating with product teams and designers.

Intercom offers the following benefits:

• Competitive salary and equity
• Daily lunch, snacks, and a stocked kitchen
• Regular compensation reviews
• Pension scheme with up to 4% match
• Life assurance and comprehensive health and dental insurance
• Flexible paid time off
• Paid maternity and paternity leave
• Cycle-to-Work Scheme

Intercom has a hybrid working policy, requiring employees to be in the office at least two days per week, promoting connection, collaboration, and culture.