Machine Learning Researcher at Intercom

Intercom is seeking a Machine Learning Researcher to join their team in Dublin, Ireland. Intercom is dedicated to improving customer experiences through AI. The role involves conducting research and developing AI models to enhance Intercom's customer service AI.

The Machine Learning Researcher will contribute to product innovation and the wider AI research community. The researcher will work on cutting-edge research in LLMs, deep learning, reinforcement learning and other AI areas relevant to customer service and communication. They will be expected to write scientific papers for top-tier conferences and journals. This role will also work with cross-functional teams to integrate AI research into the Intercom platform.

Intercom offers a competitive salary, equity, and benefits including lunch, pension, health insurance, and flexible paid time off.

• Conduct advanced research in AI areas.
• Write scientific papers and contribute to conferences.
• Design, implement, and evaluate machine learning models.
• Collaborate with external researchers and universities.
• Mentor and influence other researchers.

• PhD degree in Computer Science, Machine Learning, or related field, or equivalent experience.
• At least 3 years of experience leading research agendas.
• Proven track record of scientific publications.
• Expertise in ML areas such as reinforcement learning, deep learning, and NLP.
• Proficiency in coding, with experience in Python, TensorFlow, or PyTorch.

• Competitive salary and equity.
• Lunch every weekday, plus snacks and a stocked kitchen.
• Pension scheme with match up to 4%.
• Health and dental insurance.
• Flexible paid time off policy.