Staff Machine Learning Scientist at Intercom

Intercom is seeking a Staff Machine Learning Scientist to join its team in Dublin. The company is dedicated to helping customers deliver exceptional online experiences through its seamless platform. This role offers the opportunity to define new ML features, research algorithms, and rapidly prototype solutions, focusing on product impact and customer value.

The Staff Machine Learning Scientist will play a key role in shaping Intercom's AI customer service capabilities, working closely with product and design teams to identify areas where machine learning can drive value. This position also involves mentoring other engineers and raising the bar for technical standards.

Responsibilities include:

• Actively participating in hiring, mentoring, and career development.
• Raising technical standards and operational excellence.
• Identifying ML opportunities for customer value.
• Framing product problems with ML solutions.
• Conducting exploratory data analysis and research.
• Researching and identifying appropriate algorithms and tools.
• Performing offline evaluations to validate algorithms.
• Collaborating with engineers to bring prototypes to production.
• Planning, measuring, and sharing learnings for iteration.
• Partnering with the team to build excellent ML products.

Requirements:

• 5-8 years of applied ML experience.
• Senior/Staff role background in data science, software development, or academia.
• Demonstrated impact on product and teams.
• Strong programming skills.
• Experience as a primary technical team leader.
• Strong communication skills.
• Comfort with ambiguity.
• Advanced education in ML or related field (MSc).
• Scientific thinking skills.

The role offers:

• Competitive salary and equity.
• Pension scheme with up to 4% match.
• Life assurance and health/dental insurance.
• Flexible paid time off.
• Paid parental leave.
• Cycle-to-Work Scheme.