Senior Growth Product Designer at Intercom

Intercom is seeking a Senior Growth Product Designer to drive the impact of go-to-market initiatives. The role involves optimizing user journeys, uncovering growth opportunities, and designing scalable experiments to enhance Intercom’s product growth and user retention. This isn't about small adjustments; it's about fundamentally rethinking how Intercom's products expand and retain their user base through thoughtful and well-designed solutions.He/She will work closely with product, engineering, and marketing teams to align business objectives with user needs. Intercom values diversity and is committed to a policy of Equal Employment Opportunity.Here’s what the role involves:

• Leading end-to-end design of growth initiatives like A/B tests and onboarding flows.
• Translating data insights into intuitive, visually compelling experiences.
• Contributing to monetisation strategies and understanding their impact.
• Building prototypes to quickly validate hypotheses.
• Collaborating with cross-functional teams to define growth roadmaps.
• Championing a culture of experimentation while maintaining design ethos.

Here’s what Intercom requires:

• 4+ years of growth design experience in metrics-driven environments.
• A portfolio showcasing craft excellence in typography, interaction design, and systems thinking.
• Ability to articulate how design decisions impact business outcomes.
• Experience working with complex products and design systems at scale.
• Ability to think strategically and execute effectively.
• Strong communication skills to rationale design work and provide feedback.

Here’s what Intercom offers:

• Competitive salary, equity, and bonuses.
• Regular compensation reviews.
• Pension scheme with up to 4% match.
• Health and dental insurance.
• Flexible paid time off.
• Paid maternity and paternity leave.
• Cycle-to-Work Scheme.