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Intercom is seeking a Senior Data Scientist to join its Research, Analytics & Data Science (RAD) team in Dublin. This individual will leverage data and insights to drive evidence-based decision-making, partnering with product teams to identify key questions and deliver actionable insights. The Senior Data Scientist will play a crucial role in shaping product strategy and ensuring Intercom delivers value to its customers.
Responsibilities Include:
- Partnering with product teams to identify important questions and answer them with data.
- Working closely with product managers, designers, and engineers to develop key product success metrics, set targets, measure results, and size opportunities.
- Designing, building, and updating end-to-end data pipelines.
- Partnering closely with product researchers to build a holistic understanding of customers, products, and business.
- Influencing the product roadmap and product strategy through experimentation, exploratory analysis, and quantitative research.
- Building and automating actionable models and dashboards.
- Crafting data stories and sharing findings and recommendations across R&D and the broader company.
- Driving and shaping core RAD foundations and helping improve how the RAD org operates.
Requirements:
- 5+ years of experience working with data to solve problems and drive evidence-based decisions.
- Excellent SQL skills and good knowledge of statistics.
- Proven track record of initiating and delivering actionable analysis and insights that drives tangible impact with minimal supervision.
- Excellent communication skills (technical and non-technical) and a focus on driving impact.
- Strong growth mindset and sense of ownership.
- Innate passion and curiosity.
Intercom offers:
- Competitive salary and equity in a fast-growing start-up
- Regular compensation reviews - we reward great work
- Open vacation policy and flexible holidays so you can take time off when you need it
Intercom
Intercom provides a customer communication platform with the goal of enabling businesses to deliver exceptional customer experiences online. It serves over 25,000 businesses, offering tools for customer service and support team efficiency. Intercom is focused on AI-powered customer service, featuring Fin by Intercom, and Helpdesk by Intercom. Driven by core values of innovation and customer value, Intercom aims to lead the AI revolution in customer service. The platform facilitates millions of messages monthly between businesses and their customers.