Customer Experience Manager at ABBYY

ABBYY is seeking a Senior Enterprise Customer Experience Manager in Hungary to join their Customer Excellence organization. This individual will play a crucial role in delivering high-impact technical solutions and ensuring the satisfaction, health, and retention of enterprise customers. The ideal candidate will act as a trusted advisor, addressing complex technical requirements, implementing best practices, and supporting proactive customer care.

This role involves:

• Serving as the primary contact for enterprise customers.
• Designing technical solutions using ABBYY tools like Vantage and FlexiCapture.
• Conducting regular check-ins and providing technical guidance.
• Applying analytical and programming skills to diagnose complex issues.
• Monitoring customer health metrics.
• Conducting code reviews and debugging.
• Integrating AI and automation for data extraction and processing.
• Collecting and analyzing customer feedback.

The requirements are:

• 8+ years in OCR, IDP, and automation.
• 3+ years specializing in ABBYY tools (Vantage, FlexiCapture, FlexiLayout, FineReader Engine) and scripting.
• Familiarity with generative AI and LLM models.
• Strong analytical abilities and programming experience.
• Excellent communication and interpersonal skills.
• Expertise in code reviews and debugging.

ABBYY offers:

• Remote, hybrid, and flexible work options.
• Partial compensation for glasses and lenses.
• Private health insurance.
• Volunteering Time Off (2 days/ year).
• SZÉP Card for recreational activities.
• 3 extra days/ month for 'sick leave' without doctors visit