Service Delivery Manager at ABBYY

ABBYY is seeking a Service Delivery Manager to ensure high-quality service delivery to clients. This role involves managing the service lifecycle, enhancing client satisfaction, and improving service delivery processes. The Service Delivery Manager will act as a bridge between clients and internal teams.

Responsibilities include:

• Serving as the primary point of contact for assigned clients.
• Developing strong client relationships.
• Conducting regular client meetings.
• Overseeing the end-to-end delivery process.
• Monitoring and ensuring adherence to SLAs.
• Collaborating with internal teams to resolve technical issues.
• Identifying and implementing process improvements.
• Gathering and analyzing service metrics.
• Participating in the development of new processes and tools.
• Identifying potential risks and taking proactive steps to mitigate them.
• Ensuring compliance with applicable standards, regulations, and policies.

The ideal candidate should have:

• A Bachelor’s degree in Business, Information Technology, or a related field.
• 5+ years of experience in service delivery, customer success, or account management in the tech industry.
• A strong understanding of service delivery frameworks.
• Proven ability to manage client relationships and prioritize tasks.
• Excellent problem-solving skills.
• Proficiency with CRM, project management, and service delivery tools.

ABBYY offers:

• Flexible working hours
• Remote and hybrid working options
• Partial compensation for glasses and lenses
• Private health insurance
• Volunteering Time Off (2 days/ year)
• SZÉP Card for recreational activities
• 3 extra days/ month for 'sick leave' without doctors visit