Interest Form - Major Account Manager

Job Description

Auctane is seeking a Major Account Manager to manage top shipping clients, drive growth, retain volume, and ensure customer satisfaction. This role involves working with the United States Postal Service, other channel partners, product marketing, engineering, and other personnel.

• Manage a strategic book of business.
• Annually increase portfolio revenue.
• Prepare an annual plan for each assigned managed account to grow USPS volume.
• Conduct quarterly QBR’s with assigned managed accounts.
• Introduce new technologies, products and features.
• Increase the profitability of each account
• Take ownership of the customer experience post-sales.
• Identify growth opportunities within the client base.
• Develop multi-layered relationships in each account.
• Understand and align with the growth plans of the business.
• Build strong internal and external customer relationships.
• Act as the key point of contact (POC) for assigned customer’s day-to-day needs.
• Provide customer profiles to executive management.
• Effectively negotiate issues that may arise to retain and grow the volume.
• Be a product expert and communicate the value in new products/features and to assigned accounts.
• Stay abreast of industry news, innovations, trends, and best practices.
• Communicate and make recommendations that fit the business needs of each assigned account.

Requirements:

• Bachelor’s degree preferred.
• Minimum of Four (4) years’ field sales experience required.
• Minimum of Two (2) years’ relationship management experience.
• Excellent verbal and written communication skills.
• Strong professional presence; comfortable working with C-level.
• Strong customer relationship management skills.
• Strong analytical and organizational skills.
• Proven ability to be a strategic problem solver.
• Small parcel shipping and/or eCommerce industry experience desired.
• Working knowledge of Microsoft Office applications.
• Salesforce experience is a plus.
• 50% travel required.

What Auctane Offers:

• Company events
• Attractive office space in the heart of central Austin, Texas (free drinks, snacks…).
• Indulge in weekly catered lunches at our office.
• Medical, dental, and vision plans.
• Fitness center in the office with Tonal Mirrors, Pelotons, free weights, etc.
• Employee Assistance Program. We offer up to 8 free mental health sessions.
• We offer gym discounts to help you stay fit and healthy!
• We offer education reimbursement to all employees, ensuring that you can pursue your educational goals while excelling in your career with us.
• Employee Referral Program!
• An inclusive, casual and upbeat work environment.