Customer Care Specialist for Social Media at Grammarly

Grammarly, the world’s leading AI writing assistance company, is seeking a Customer Care Specialist to join their Social Media Customer Care team in Warsaw. This role offers a dynamic hybrid working model, balancing focus time with in-person collaboration.

The Customer Care Specialist will be the voice of Grammarly on social media, crafting on-brand messages and using creative engagement tactics to enhance user experience. They will collaborate with various teams, especially Marketing, and gain hands-on experience in cross-functional teamwork.

Role Involves:

• Provide quick, high-quality responses across social channels.
• Enhance user interactions by incorporating surprise-and-delight marketing.
• Manage and organize social media requests, sorting, tagging, and escalating as needed.
• Monitor social sentiment, identifying trends and engagement opportunities.
• Collaborate on various tasks to improve operational efficiency.

Requirements:

• Excellent English writing and speaking skills.
• Experience assisting others.
• Social-media-savvy with a desire to help people across multiple platforms.
• Empathetic, active listener with a solid understanding of tone matching.
• Prior experience working with various software (macOS, MS Office, Slack, etc.).
• Experience with any ticketing system is a plus.
• Embodies Grammarly's EAGER values and MOVE principles.

Role Offers:

• Professional growth opportunities with training, coaching, and regular feedback.
• A connected team environment supported by Grammarly's EAGER values.
• Comprehensive benefits package including health care and ample time off.
• Support for setting up a home office, wellness, and pet care stipends, and learning and development opportunities.
• Increased bonus opportunities for those available to work during specific CET hours.