Technical Support Specialist, Support Engineering at Grammarly

Grammarly is seeking a Technical Support Specialist to join their Support Engineering team in Warsaw. This role focuses on transforming customer experience through innovative customer care and enhancing Grammarly's product offerings.

The position is hybrid, offering a mix of remote work and in-person collaboration.

Role Involves:

• Providing timely and empathetic support to users.
• Assisting with account, subscription, and product-related inquiries.
• Troubleshooting technical issues related to Grammarly’s products.
• Escalating technical issues to developers.
• Organizing calls with Enterprise customers for complex issues.
• Collaborating with cross-functional teams to enhance support processes.

Requirements:

• A passion for delivering exceptional customer service.
• Advanced proficiency in written and spoken English.
• Strong critical thinking and problem-solving skills.
• Clear and empathetic communication skills.
• Exceptional attention to detail and reading comprehension.
• Previous experience providing technical support.
• Familiarity with operating systems, web browsers, and collaboration tools.
• Embodies Grammarly’s EAGER values.
• Inspired by Grammarly’s MOVE principles.

Grammarly offers:

• Professional growth opportunities.
• A connected team environment.
• Comprehensive benefits including health care, time off, home office support, and stipends.
• Increased bonus for working specific CET hours.