Sr Conversation Designer, Generative AI at LivePerson

LivePerson is seeking a Senior Conversation Designer to join its team. This role involves designing conversational experiences, working with enterprise brands, and contributing to the team's design system.

Role Involves:

• Designing conversational experiences using user-centric design.
• Working with enterprise brands.
• Reviewing and providing feedback on other designer’s work.
• Leading workshops and conduct user research.
• Creating bot design documents.
• Creating and iterating on prompts and prompt architecture
• Writing copy suitable for automated conversations.
• Collaborating with project managers, optimization managers, bot developers, and bot design analysts.

Requirements:

• Advanced experience in bot strategy, conversation design and optimization.
• 3-5+ total years of related experience.
• 2+ years in Conversation Design, or 3+ years in a UX service design or UX writing related role.
• Prior hands-on experience with Generative AI required.
• Exceptional written and verbal communication skills.
• Knowledge of Prompt design best practices and working with LLMs.
• Knowledge of Natural Language Understanding technologies and platforms.
• Knowledge of conversational channels.
• Bachelor’s Degree in design, human-computer interaction (HCI), or equivalent professional experience.

LivePerson offers:

• Health benefits (medical and mental).
• Time away (vacation, holidays, and care days).
• Financial benefits (Superannuation, ESPP and group life insurance).
• Family benefits (parental leave).
• Development (access to internal professional development resources).
• Additional perks and discounts.