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LivePerson is seeking a Senior Support Engineer to join their team in Sofia, Bulgaria. The Senior Support Engineer will provide support to enterprise-level customers while leveraging their expertise in cloud technologies. They must demonstrate a customer-centric approach and exceptional support experiences.
- Role involves:
- Acting as a Subject Matter Expert (SME) in Open Platform.
- Troubleshooting and resolving complex technical issues.
- Serving as the primary point of contact for customer issues.
- Providing insights and feedback to development and service teams.
- Collaborating with product developers.
- Analyzing recurring issues and contributing to the development of better customer support tools and solutions.
- Mentoring and educating team members.
- Requirements:
- Minimum of 5 years of experience as a Tier 3/4 Support Engineer or equivalent.
- Extensive experience supporting enterprise-level customers.
- Expertise in analyzing and troubleshooting complex technical issues.
- Strong knowledge of web technologies and protocols.
- Proficiency in troubleshooting different APIs, SDK, and Mobile environments.
- Excellent oral and written communication skills in English.
- Resilience to work in a fast-paced environment.
- Strong service orientation and interpersonal skills.
- Willingness to be on-call for high-severity issues.
- Strong self-management skills and the ability to initiate new initiatives to improve processes and customer support.
- Role offers:
- Health benefits: medical, dental, and vision
- Time away: 28 vacation days
- Development: Generous tuition reimbursement and access to internal professional development resources.
- Additional: Food Vouchers.
LivePerson
LivePerson is a global technology company specializing in enterprise conversations. Its Conversational Cloud platform enables brands to connect with consumers through AI-powered conversational interactions. The company facilitates nearly a billion interactions every month and provides data and safety tools to enhance customer experiences. LivePerson fosters an inclusive and collaborative culture focused on innovation and continuous improvement. The company's solutions are utilized by numerous leading brands worldwide to improve customer engagement and drive business outcomes.