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LivePerson is seeking a Senior Support Engineer to join their Customer Care team. This role involves working in a fast-paced environment on projects that enhance customer engagement through messaging.
The Senior Support Engineer will:
- Act as a Subject Matter Expert (SME) in Open Platform.
- Troubleshoot complex technical issues.
- Serve as a primary point of contact for customer issues.
- Provide insights to development teams.
- Mentor team members.
The ideal candidate should possess:
- Minimum 5 years of experience as a Tier 3/4 Support Engineer or similar.
- Experience supporting enterprise-level customers.
- Proficiency in troubleshooting APIs, SDKs, and mobile environments.
- Strong knowledge of web technologies and protocols.
- Excellent communication skills in English.
LivePerson offers:
- Remote-first company with offices in Katowice and Warsaw
- Modern equipment (MacBook Pro)
- Employee bonus
- Additional days supporting employee wellbeing - Care Days (up to 5 days per year)
- 2 additional days of Volunteering per year
- Annual Leave extended to a limit of 28 days
LivePerson
LivePerson is a global technology company specializing in enterprise conversations. Its Conversational Cloud platform enables brands to connect with consumers through AI-powered conversational interactions. The company facilitates nearly a billion interactions every month and provides data and safety tools to enhance customer experiences. LivePerson fosters an inclusive and collaborative culture focused on innovation and continuous improvement. The company's solutions are utilized by numerous leading brands worldwide to improve customer engagement and drive business outcomes.