Service Desk Specialist III at LivePerson

LivePerson, a global leader in enterprise conversations, is seeking a Senior Service Desk Specialist (III) to join their Global Technology team. This role involves working in a fast-paced environment on projects that enhance customer engagement through messaging. The ideal candidate will be based in Poland and authorized to work there.

As a Level 3 specialist, the candidate will focus on problem-solving and serve as a subject matter expert on Intune, assisting with the administration of the Intune environment. They will consult on automation and self-service solutions for the entire LivePerson organization.

Responsibilities include:

• Being the primary point of contact for technical support issues.
• Providing weekly status reports for major projects.
• Assisting in the planning and implementation of new office spaces.
• Acting as an escalation point for junior IT Specialists, offering coaching and education.
• Identifying opportunities for automation and working with the internal development team to implement new solutions.

Requirements include:

• 6+ years of IT Specialist experience/systems administration.
• Robust knowledge or certifications in Google Admin, OKTA, JAMF Pro, JAMF Radar, AWS Workspace, and Intune.
• Deep understanding and demonstrable knowledge of Intune administration.
• Good understanding and experience with Enterprise Security Protocols.
• Excellent communication skills.
• Experience working with Windows and Mac ecosystems.
• Knowledge of networking.
• Ability to be self-sufficient when it comes to troubleshooting technical issues.
• Demonstrated ability to run highly complicated projects to successful completion.
• Willingness to participate in paid on-call duty approximately every 6-8 weeks.

LivePerson offers:

• Extended annual leave.
• Additional care days and volunteering days.
• A remote-first work environment with offices in Katowice and Warsaw.
• Modern equipment (MacBook Pro).
• Employee bonus program.
• Monthly meetings with lunches