Manager, Solutions Architect CST (Remote, USA)

Job Description

Grafana Labs is seeking a Manager for their Solutions Architects team. The role involves leading a team of technologists, deploying and enhancing Grafana technologies with key clients, and championing observability best practices. The Manager will collaborate with Sales, Support, Customer Success, and Product teams to build resilient observability solutions. Responsibilities include crafting Statements of Work (SOWs), advocating for technological advancements, resourcing and managing customer projects, driving operational scale, and managing customer escalations.Grafana Labs is looking for someone that will:

• Manage a team of Solutions Architects.
• Ensure team success in designing and building outcomes on the Grafana technology stack.
• Build educational programs that enhance customer capabilities.
• Advise on sales strategies.
• Build lasting customer relationships.

To be successful in this role, candidates need:

• 3+ years of managing a Solutions Architecture team.
• 5+ years design/implementation/consulting experience with distributed applications.
• 3+ years of experience in infrastructure architecture, database architecture, applications, and networking.
• 2+ years of experience in technology/software pre-sales or technical consulting.
• Located in CST.
• Working knowledge of software development tools and methodologies.
• Presentation skills with comfort speaking to customers and executives.

Grafana Labs offers:

• Equity
• Bonus (if applicable)