Senior Customer Success Manager

Job Description

Nightfall AI is seeking a Senior Customer Success Manager to play a pivotal role in customer relationships. The ideal candidate will drive product adoption, advise on integrations, and ensure customers derive value from the Nightfall platform.

This role involves:

• Managing customer success to ensure realization of the full value of the Nightfall platform.
• Developing and delivering a roadmap to success, advising customers to reach business goals.
• Driving product adoption and ongoing use of Nightfall, maintaining customer happiness.
• Collaborating cross-functionally to drive expansion revenue and manage renewals.
• Engaging with business leaders to identify upsell opportunities.
• Communicating enhancement opportunities & product feedback across departments.
• Becoming an expert on the Nightfall platform and industry trends.

Requirements:

• 5+ years of consulting, account management, customer success, or sales experience in SaaS.
• Proven track record of managing enterprise clients.
• Prioritization of customer experience.
• Drive to understand business goals and identify solutions.
• Team player mentality with a high level of integrity.
• Capacity to develop relationships and optimize customer accounts.
• Strong business acumen and interest in machine learning & information security.
• Aptitude for effectively communicating technical concepts.
• Resourcefulness in finding answers.

Nightfall AI offers:

• A chance to be on the frontlines of the data security industry.
• Close collaboration with customers at a fast-growing startup.