Digital Product Manager (Payments & Transfers) at Capco

Capco is seeking a Digital Product Manager in Malaysia to lead the end-to-end product management of Payments & Transfers capabilities. The ideal candidate will be passionate about customer experience and have a proven track record of delivering successful digital products.

The Digital Product Manager will be a key member of the Payments & Transfers team and will work closely with cross-functional teams to define and create product capabilities that delight customers and satisfy a complex compliance and regulatory agenda.

Role involves:

• Leading market and customer discovery efforts.
• Acting as product owner for one or more product features.
• Delivering against a product roadmap and vision.
• Collaborating with cross-functional teams.
• Using product management best practice to enable your product area to meet its OKRs.
• Building strong partnerships with Markets, Transformation and Technology teams.

Requirements:

• Experience of optimising on customer satisfaction, journey quality and consistency and revenue growth, across multiple channels with a focus on digital channels
• Experience leading on new product development and commercialisation
• Proven experience in product management, working with cross functional teams in an agile development process.
• Passionate about customer experience and engagement
• Strong strategy, analytical and problem solving skills
• Experience translating business strategy and analysis into consumer facing digital products
• Team leadership & people management skills
• Strong thought leadership and influencing skills

Role offers:

• A work culture focused on innovation.
• Ongoing learning opportunities.
• A flat, non-hierarchical structure.
• A diverse, inclusive, meritocratic culture.
• Enhanced and competitive family friendly benefits.