Customer Success Manager, Spain at Zscaler

Zscaler, a leading cloud security company, is seeking a Customer Success Manager in Spain. The Customer Success Manager will play a crucial role in fostering customer relationships, driving product adoption, and identifying opportunities for upselling within existing accounts.

The role involves:

• Owning the ongoing customer relationship driving adoption, value, and promoting upsell opportunities
• Facilitating security and resilience audits
• Delivering operational data-driven business reviews to demonstrate the value of customer investment in Zscaler
• Mitigating any challenges that may delay or stop deployment using internal resources, holding both customers and internal resources accountable
• Visiting customers face to face on site, or remotely through web sessions

Requirements for the role include:

• 2+ years of experience in a customer-facing role such as Customer Success/Technical Account Management within a networking or security technical environment.
• Networking, IT Infrastructure or Security skills
• Fluent Spanish & English language skills
• A technical background in Internet and Security technologies such as SWG, Sandboxing, FireWalls, DLP, VPNs, MPLS, SD-WAN or WAN Optimization (preferred)
• Minimum of 2 years as a field-based CSM or TAM, working with enterprise accounts (preferred)
• Cyber security knowledge (preferred)

Zscaler Offers:

• Various health plans
• Time off plans for vacation and sick time
• Parental leave options
• Retirement options
• Education reimbursement
• In-office perks, and more!