Director, Customer Success at Zscaler

Zscaler, a leading cloud security company, is seeking a Director of Customer Success to lead their Japan Customer Success organization. The Director will report to the VP of Customer Success - APJ and will be responsible for fostering a high-performance culture, enhancing customer experience, and driving revenue growth.

Zscaler was founded in 2007 with a mission to make the cloud a safe place to do business. The company serves thousands of enterprise customers around the world, including 40% of Fortune 500 companies. Zscaler accelerates digital transformation so enterprises can be more agile, efficient, resilient, and secure.

Role involves:

• Leading and mentoring the Customer Success, TAM, and Support team in Japan.
• Influencing key internal stakeholders to build the ideal customer journey.
• Communicating the value of Zscaler's security solutions.
• Partnering to implement customer experience strategies.
• Tracking key performance indicators (KPIs) related to customer success.

Requirements:

• 10+ years of experience in Customer Success, Account Management, Technical Account Management or related roles
• 5+ years in a leadership position in a B2B SaaS environment, preferably in cybersecurity or cloud services
• Experience building executive customer relationships in Japan
• Experience supporting customer experience and outcomes

What Zscaler offers:

• Various health plans
• Time off plans for vacation and sick time
• Parental leave options
• Retirement options
• Education reimbursement
• In-office perks