Technical Account Manager at Zscaler

Zscaler is seeking a Technical Account Manager to join their Customer Success team. This role involves managing customer technical support and infrastructure issues. The Technical Account Manager will handle implementation and consulting projects, implementing Zscaler web and email solutions.

The role involves being on call for premium support customers and facilitating communication between customers and Zscaler's product management and engineering teams. The candidate will update customers on cloud updates and upgrades, ensuring customer satisfaction.

Responsibilities:

• Managing customer technical support and infrastructure issues.
• Managing implementation and consulting projects for Zscaler solutions.
• Being available on call for critical customer issues.
• Creating and facilitating communication channels between customers and internal teams.
• Updating customers about cloud updates and upgrades.

Requirements:

• 5+ years of experience in implementing/supporting web security and email security solutions.
• Experience establishing communication and engagement with clients.
• In-depth understanding of TCP/IP.

What Zscaler Offers:

• Various health plans
• Time off plans for vacation and sick time
• Parental leave options
• Retirement options
• Education reimbursement
• In-office perks