Technical Account Manager, UAE at Zscaler

Zscaler is seeking a Technical Account Manager to join their Technical Account Management Team in Dubai, UAE. The Technical Account Manager will report to the Snr Manager and be responsible for providing technical insight and leading practices for implementing and operationalizing Zscaler solutions to solve complex customer problems. The position involves working directly with customers to develop customized technical strategies and adoption plans.

Responsibilities:

• Providing technical insight and leading practices for implementing and operationalizing Zscaler solutions to solve complex customer problems.
• Providing customers with technical guidance for new solution capabilities, migrations, integrations, and expansions.
• Working directly with customers to develop customized technical strategies to meet their desired business outcomes.
• Creating adoption plans and influencing the acceleration of production level consumption across solution areas.

Requirements:

• 3+ years of experience in a customer-facing role (e.g., Solution Delivery/Engineering, Customer Success Management, Technical Account Management).
• 2+ years of experience in Cloud Services, Networking, Security Solutions, or related technologies.
• Experience in Networking Security, including key technologies in areas such as secure connectivity (e.g., SD-WAN, VPNs), data protection (e.g., DLP, CASB), and web security (e.g., SWG, MPLS).
• Experience of working with Enterprise Level Customers
• Bachelor’s Degree in Engineering, Information Technology, Business, or a related field; or equivalent practical experience (Preferred)
• Certifications from providers such as AWS, Google Cloud, or Microsoft Azure (Preferred)
• Industry certifications such as ISC, CISSP, GIAC, CCNP, Network+, or equivalent (Preferred)

Zscaler offers:

• Various health plans
• Time off plans for vacation and sick time
• Parental leave options
• Retirement options
• Education reimbursement
• In-office perks