Customer Success Manager at Zscaler

Zscaler is seeking a Customer Success Manager to join their Customer Success team in Hong Kong. Zscaler is the operator of the world’s largest security cloud, Zscaler accelerates digital transformation so enterprises can be more agile, efficient, resilient, and secure. The Customer Success Organization is dedicated to delivering high-impact experiences and identifying innovative solutions, ensuring customers achieve their goals and leverage the technology to its fullest potential.

Reporting to the Senior Manager, Customer Success, the Customer Success Manager will collaborate across internal and customer-facing teams to drive product adoption and deliver value. They will build and nurture strategic relationships with customer stakeholders, providing technical guidance and best practices for product use, migration, and expansion.

Role involves:

• Collaborating across internal and customer-facing teams to drive product adoption and deliver value
• Building and nurturing strategic relationships with customer stakeholders, driving value realization and solution optimization
• Providing technical guidance and best practices for product use, migration, and expansion, ensuring optimal outcomes
• Proactively aligning customer objectives with Zscaler’s solutions, offering tailored recommendations for continuous improvement
• Managing and coordinating customer escalations, such as performance issues or security concerns

Requirements:

• 5+ years of experience in Cloud Services, Networking, Security Solutions and customer-facing roles (e.g. CSM, TAM)
• Experience in Network Security, including secure connectivity (e.g. SD-WAN, VPNs), data protection (e.g. DLP, CASB), and web security (e.g. SWG)
• Experience troubleshooting network and performance issues using common tools (e.g. Traceroute, Wireshark)
• Bachelor’s Degree in Engineering, Information Technology, Business, or a related field; or equivalent practical experience
• Certifications from providers such as AWS, Google Cloud, or Microsoft Azure, highlighting cloud infrastructure expertise (Preferred)
• Industry certifications such as ISC, CISSP, GIAC, CCNP, Network+, or equivalent (Preferred)

Role offers:

• Various health plans
• Time off plans for vacation and sick time
• Parental leave options
• Retirement options
• Education reimbursement
• In-office perks