Junior Product Support Specialist at Zscaler

Zscaler is seeking a Junior Product Support Specialist to join their team in Poland. The successful candidate will provide second-line support via phone and email, assisting customers with debugging complex security and network issues. They will collaborate with Engineering to reproduce customer issues, provide feedback, and contribute to the online knowledge base.

The role involves:

• Providing second line phone/email consultation to independently debug complex security/network problems
• Working with Engineering and assist the customer with testing or troubleshooting
• Reproducing customer issues to verify problems and provide feedback to Engineering and Operations team
• Creating entries in our technical support online database to document any incident resolution that is not found in our knowledge base
• Promoting a team environment by assisting and contributing to fellow Zscaler employees whenever necessary to enhance the professional development of everyone

Requirements:

• 1+ years of experience with HTTP and TCP/IP
• Experience with Network transformation technologies such as MPLS, SD-WAN or WAN Optimization
• The ability to read packet captures
• Troubleshooting knowledge, design and implementation experience
• A background in Internet and Security technologies such as SWG, Sandboxing, Firewalls, DLP, and VPNs (preferred)
• A vendor certification such as CCNA or equivalent of it (preferred)
• A detailed working knowledge of web based security and network infrastructure, Security Proxies, such as NGFW, SSL/IPSec VPNs, and Firewalls (preferred)

Zscaler offers:

• Various health plans
• Time off plans for vacation and sick time
• Parental leave options
• Retirement options
• Education reimbursement
• In-office perks