Senior Product Support Engineer at Zscaler

Zscaler, a leading cloud security company, is seeking a Senior Product Support Engineer to join their Product Support team. The successful candidate will be responsible for independently debugging complex security and network problems for Tier III support via phone and email. They will also work with Engineering to assist customers with testing and troubleshooting, reproduce customer issues to verify problems, and provide feedback to the Engineering and Operations team.

Responsibilities:

• Providing phone/email consultation to independently debug complex security/network problems for Tier III support
• Working with Engineering and assisting the customer with testing or troubleshooting
• Reproducing customer issues to verify problems and providing feedback to the Engineering and Operations team

Requirements:

• 6+ years of experience in technical support or a related area
• Minimum university degree in IT, or related field
• Proficient in troubleshooting, debugging, and working directly with customers
• In-depth understanding of enterprise networks and infrastructure, TCP/IP, including reading packet captures and general diagnostics
• Experience with Internet protocols: HTTP, and its proxies, SMTP, DNS, LDAP, and FTP
• Experience with open source system administration: Windows, Linux, FreeBSD and the ability to read packet captures (Wireshark)

Zscaler offers:

• Various health plans
• Time off plans for vacation and sick time
• Parental leave options
• Retirement options
• Education reimbursement
• In-office perks, and more!