Senior Product Support Engineer at Zscaler

Zscaler, a leading cloud security company, is seeking a Senior Product Support Engineer to join its Product Support team. The successful candidate will be responsible for providing phone/email consultation to independently debug complex security/network problems for Tier 2 support, working with Engineering and assisting the customer with testing or troubleshooting, and reproducing customer issues to verify problems and providing feedback to the Engineering and Operations team.

Responsibilities include:

• Providing phone/email consultation to independently debug complex security/network problems for Tier 2 support
• Working with Engineering and assisting the customer with testing or troubleshooting
• Reproducing customer issues to verify problems and providing feedback to the Engineering and Operations team

The ideal candidate will have:

• 5+ years of experience in technical support or a related area
• Minimum university degree in IT, or related field
• Proficient in troubleshooting, debugging, and working directly with customers
• In-depth understanding of enterprise networks and infrastructure, TCP/IP, including reading packet captures and general diagnostics
• Experience with Internet protocols: HTTP, and its proxies, SMTP, DNS, LDAP, and FTP
• Experience with open source system administration: Windows, Linux, FreeBSD and the ability to read packet captures (Wireshark)

Zscaler offers:

• Various health plans
• Time off plans for vacation and sick time
• Parental leave options
• Retirement options
• Education reimbursement
• In-office perks, and more!