Technical Support Representative at Axon

Axon is seeking a Technical Support Representative to join their team in Melbourne, Australia. The successful candidate will play a crucial role in providing world-class technical support to Axon's customers, helping them to identify and solve problems related to Axon's hardware and software products. This customer-focused role is essential for driving further adoption of Axon's products and contributing to the company's mission of making the world a safer place.

The Technical Support Representative will report to the Manager, Global Support and will be responsible for:

• Troubleshooting and resolving technical issues related to AXON Hardware and Software products
• Maintaining subject matter expertise of all Axon products, solutions, and policies
• Assisting customers utilizing problem solving skills and customer empathy
• Reporting bugs and trends to the necessary stakeholders
• Providing process/performance improvement suggestions to their manager

Axon requires candidates to possess the following qualifications:

• Australian citizenship is required for this role due to government security clearance requirements
• 2+ years technical support experience in supporting software, hardware, web-based solutions, or equivalent bachelors degree
• Excellent verbal and written communication skills
• Passion for helping people and solving problems
• Strong comprehension of internet networking and routing
• Proficient with Windows operating systems, mobile devices and cloud-based solutions
• Experience in Axon applications (Salesforce, MS Dynamics, JIRA, InContact, and RingCentral) is preferred
• Strong analytical/troubleshooting skills
• Proficiency with Microsoft Office
• Strong interpersonal and communication skills, including excellent listening, conflict resolution and customer empathy
• Ability to articulate at a technical level appropriate to the circumstance – i.e. for clients with varying levels of IT knowledge and skillset
• Ability to perform assigned tasks and projects quickly, accurately, and professionally
• Self-driven, ability to work independently and actively seeks out team needs and solution
• System Administration or network and telecommunication specific certifications is preferred

Axon offers:

• Opportunity to work for a company with a mission to Protect Life
• A fast-paced, challenging, and meaningful work environment