Embedded Customer Success Engineer, Public Sector at Axon

Axon is seeking an Embedded Customer Success Engineer to build long-term strategic partnerships with key customers in the public sector within France and French overseas territories. This role involves using technical expertise to help stakeholders achieve their operational goals using Axon’s products. The ideal candidate will act as a main point of contact for customers, providing best practices and invaluable insights into their needs and challenges to influence internal product roadmaps and projects.

What this role involves:

• Mastering Axon technologies, specifically Axon Evidence Local, body cameras, and kiosks.
• Leading business and technical presentations, demonstrations, and conversations.
• Managing customer expectations and providing technical support.
• Developing knowledge base articles and reporting bugs to engineering teams.
• Maintaining internal product test environments and assisting with software maintenance.
• Developing relationships with partners across Axon

Requirements:

• French citizenship and willingness to undergo a security check.
• 5+ years of experience in IT support or deployment.
• Experience managing customer relationships and technical projects.
• Understanding of ITIL and Change Management processes.
• Advanced knowledge of IT/Networking concepts (Microsoft Server & Client, SQL Server, Active Directory, Azure, APIs, Network Administration).

What Axon offers:

• A mission to Protect Life and contribute to society's safety and justice.
• A fast-paced, challenging, and meaningful work environment.
• Opportunities to take ownership and drive real change.
• Continuous growth and development within the company.