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The Customer Service Specialist II at iHerb is the first point of contact for customers, handling inquiries, complaints, and account management. This role requires strong communication and problem-solving skills to ensure customer satisfaction. The specialist will work with warehouse and logistics partners, internal departments.
Role Involves:
- Communicating with customers via email, phone, chat, and social media.
- Resolving customer inquiries and complaints.
- Managing customer accounts.
- Coordinating with internal departments.
- Recording customer interactions.
Requirements:
- Professional, positive, and enthusiastic attitude.
- Bi-lingual (preferred) – English + other language.
- Strong interpersonal and communication skills.
- Good listening skills.
- Problem analysis and problem-solving abilities.
- Attention to detail and accuracy.
- Knowledge of customer service principles and practices.
- Computer literate – MS Office (Word & Excel) & PPT.
- Typing speed of 40 WPM.
- Adaptability and initiative.
- Stress tolerance and willingness to work overtime.
iHerb offers:
- Health and wellness products
iHerb
iHerb is a global eCommerce platform dedicated to health and wellness, providing a wide selection of vitamins, minerals, supplements, and other health products. Operating for over 25 years, iHerb ships over 50,000 products from 1,800 brands to customers in over 180 countries. The company focuses on offering a curated selection at the best value with a convenient customer experience. iHerb aims to be the leading destination for health and wellness products worldwide, driven by a commitment to customer focus, empowerment, diversity, and simplicity.