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MaintainX is seeking a Customer Support Representative based in the Philippines. The ideal candidate will be dedicated to delivering exceptional support and resolving client queries efficiently. This role involves using excellent communication skills and a customer-centric approach to uphold MaintainX's reputation for top-notch service.
- Responding promptly and accurately to customer support inquiries.
- Calling customers to resolve issues when needed.
- Helping customers with specific features of the product.
- Offering work-around solutions when the product doesn’t meet requirements.
- Documenting product requests and highlighting common requests to the Product team.
- Scheduling meetings with sales representatives when pricing negotiation and solution consulting are required.
- Creating self-service knowledge base articles and saved replies based on frequently asked questions.
- Following up with old customer support tickets when new product releases meet customer requirements.
- 3 months - 2 years of full-time customer support or customer onboarding experience.
- BA/BSc/BEng degree or equivalent.
- Highly proficient in Excel.
- Excellent communication, time management, and interpersonal skills.
- Ability to manage multiple priorities in a fast-paced environment.
- Savvy with technology and capacity to become well-versed in our software quickly.
- Competitive salary and meaningful equity opportunities.
- Take what you need PTO.
MaintainX
MaintainX is a mobile-first workflow management platform designed for industrial and frontline workers. Its cloud-based platform leverages IoT to streamline maintenance, safety, and operations for equipment and facilities. Serving over 10,000 businesses, MaintainX improves operational excellence through digital solutions. Backed by significant venture capital, MaintainX continues to expand its platform and impact across various industries.