Customer Support Specialist - English at Payhawk

Payhawk is seeking a customer support specialist to provide excellent support to its customers. The role involves responding to customer queries, analyzing malfunctions, and proactively engaging with customers to resolve issues. The ideal candidate possesses strong technical skills, natural curiosity, and excellent communication abilities.

Responsibilities:

• Respond to customer queries via phone, email, or chat
• Analyze and report product malfunctions
• Identify customer needs and help customers use specific features
• Share feature requests and effective workarounds with team members
• Update internal databases with information about technical issues
• Collaborate with the Product team to maintain help center articles
• Manage the physical cards’ delivery tracking system
• Work closely with Customer Success Specialists on customer activation and retention

Requirements:

• At least 2 years of customer support experience
• Fluent in English
• Experience working with case/ticket management systems
• Excellent communication and problem-solving skills
• Ability and willingness to work independently and within a team
• Proactive attitude and attention to detail
• Multi-tasking abilities

What Payhawk Offers:

• 30 days holiday paid leave
• Competitive compensation package
• Exchange policy to another Payhawk office
• Flexible working hours and opportunity to work from home
• Regular team-wide events
• Opportunity to use the Payhawk product