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Mr D - CRM Manager at takealot.com

CRM Manager at Mr D in Cape Town.
On-Site
South Africa
Undisclosed salary

Mr D, a division of the Takealot Group, is seeking a talented CRM Manager to join their team in Cape Town. The company prides itself on being a young, dynamic, and rapidly growing organization that values smart, creative, and hardworking individuals.

The CRM Manager will report to the Head of CRM and will play a crucial role in managing CRM channels, the CRM budget, and ensuring a consistent and positive brand image across all customer touchpoints.

Responsibilities

  • Assist in managing the CRM channels and CRM budget
  • Map out the customer journey along with key communication channels, messaging and desired outcome
  • Segmentation and management of the customer database to ensure the correct targeting and communication
  • Reporting on performance of communication with the intention of optimising communication and customer behaviour
  • Analyse data to derive insights into the customer base and formulate communication plans to drive desired behaviour.
  • Ensure that all CRM touchpoints contribute to a consistent and positive brand image and experience
  • Develop test strategies and use the derived insights to develop more effective ways of communicating with customers
  • Support other customer facing departments with guidelines on customer engagement

Requirements

  • Proficiency in CRM/Automation tools (e.g. Braze, Hubspot)
  • Proficiency in analytics tools (Looker, GA, Tableau etc)
  • Experience in marketing and communication.
  • Excellent communication and interpersonal skills
  • Strong analytical and problem-solving skills
  • Ability to manage multiple projects and deadlines simultaneously.
  • A relevant tertiary education
  • 5 years experience within CRM
  • Experience within e-commerce and/or a digital company

Mr D offers:

  • Market-related Total Remuneration Package
  • Online Learning
  • Regular social events and out-of-office activities
  • Birthday leave
  • Confidential counselling, legal support and financial guidance
  • Free parking
Apply

takealot.com

Takealot.com is a leading, dynamic, and fast-growing South African online retailer. The company fosters an entrepreneurial, customer-centric, and collaborative environment where employees are encouraged to be innovative, solutions-oriented, and data-driven. Takealot.com is committed to delivering a world-class customer experience. They value smart, hardworking individuals with integrity and a passion for e-commerce, who are eager to contribute to building something great. They aim to remain at the cutting edge of developing new concepts and are always looking for solutions.