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Lead Technical Support Engineer - Mobile and Fleet Experience at Motive

Lead Technical Support Engineer for Motive, Pakistan - Remote role.
Remote
Pakistan
Undisclosed salary
Motive is seeking a Lead Technical Support Engineer to provide complex technical support for its products and services. The Lead Technical Support Engineer will be the main point of contact for troubleshooting complex issues that Technical Support Engineers cannot resolve. The candidate will provide leadership to the technical support team through mentoring, training, and coaching. They also need to collaborate with cross-functional teams to address technical issues and drive continuous improvement in the support process. Company empowers people who run physical operations with tools to make their work safer, more productive, and more profitable.

The role involves:
  • Analyzing and diagnosing complex issues.
  • Creating and maintaining technical documentation.
  • Working closely with cross-department teams.
  • Providing leadership and mentoring to Technical Support Engineers.
  • Identifying opportunities for process improvement.
  • Participating in on-call support rotations.

Requirements:
  • Minimum 3-year tenure in Technical Support | Customer Support.
  • Good understanding of SQL and API concepts.
  • Basic knowledge of one of the coding languages.
  • Excellent communication and problem-solving skills.
  • Technical knowledge and analytical skills.
  • Ability to work well in a team-oriented environment.

The role offers:
  • Opportunity to work on complex technical issues.
  • Chance to collaborate with cross-department teams.
  • Leadership and mentoring opportunities.
  • Continuous improvement initiatives.
  • Participation in on-call support rotations.
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Motive

Motive empowers businesses by providing a unified platform to manage physical operations. Their AI-powered solutions offer visibility and control over drivers, vehicles, equipment, and fleet spend. Motive caters to over 120,000 customers across diverse industries, including transportation, construction, energy, and agriculture, by automating tasks and simplifying workflows. The company aims to enhance safety, productivity, and profitability through its integrated system.