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Motive is seeking a Lead Technical Support Engineer to provide expert technical assistance for its products and services. This role involves troubleshooting complex issues, mentoring junior engineers, and collaborating with engineering teams to resolve product-level bugs. The Lead Technical Support Engineer will drive continuous improvement in the support process, ensuring alignment with company strategy. Motive empowers those who run physical operations with tools to make their work safer, more productive and more profitable.Responsibilities:
- Analyze and diagnose complex technical issues.
- Create and maintain technical documentation.
- Collaborate with cross-department teams.
- Mentor Technical Support Engineers.
- Identify process improvement opportunities.
- Participate in on-call support rotations.
- Minimum 3-year tenure in Technical Support or Customer Support.
- Experience in responding to customer inquiries and issues.
- Strong diagnostic and troubleshooting skills.
- Ability to document technical issues and solutions.
- Excellent communication and collaboration skills.
- Availability for on-call rotation.
- Opportunity to work with cross-functional teams.
- Opportunity for process improvement
- Remote work environment
Motive
Motive empowers businesses by providing a unified platform to manage physical operations. Their AI-powered solutions offer visibility and control over drivers, vehicles, equipment, and fleet spend. Motive caters to over 120,000 customers across diverse industries, including transportation, construction, energy, and agriculture, by automating tasks and simplifying workflows. The company aims to enhance safety, productivity, and profitability through its integrated system.