Commercial Account Manager at Motive

Motive is seeking a Commercial Account Manager to work with strategically important customers. In this role, the individual will build upon their SMB experience, handling larger, more complex accounts that require a nuanced understanding of the Motive platform and the customer’s operational challenges. The Commercial Account Manager is expected to develop strong executive relationships and identify opportunities for growth and expansion. They will collaborate with cross-functional teams to optimize growth opportunities, manage contract renewals, and strategically plan to meet sales goals.

• Develop strong executive relationships
• Conduct thorough needs analysis
• Perform compelling product demos
• Collaborate with cross-functional teams
• Manage contract renewals and minimize churn
• Proactively resolve issues
• Strategically plan to meet sales goals
• Deepen understanding of the Motive platform

Requirements:

• Bachelor’s Degree (preferably an overseas degree from US/UK/Canada) and/or in-depth exposure to US/Canada/UK B2B customers.
• 4+ years of relevant or transferable work experience (post a higher education degree).
• Demonstrated success in an end-to-end sales or account management environment, including complex deal management.
• Effective leadership or influencing skills with the capacity to manage both internal stakeholders and customer executives.
• Strong relationship-building skills with the ability to engage decision-makers by understanding their business challenges and mapping them to Motive’s offerings.
• Excellent communication skills for presenting, negotiating, and overcoming objections in a consultative environment.
• Proven experience managing contract renewals and mitigating churn to drive revenue retention.

Motive offers:

• Opportunity to work with growing and strategically important customers.
• A fast-paced, quota-driven environment where adaptability is key.
• Collaborative Sales team with a win-as-a-team mentality.