カスタマーサクセスマネージャー at Similarweb

Similarweb is seeking a Customer Success Manager (CSM) in Tokyo to strengthen client relationships and maximize business outcomes. The CSM will leverage their expertise in digital marketing, data analysis, and customer success to address client challenges and drive data-driven results. This role reports to the Customer Success Team Manager in Japan.

The CSM will serve as a key point of contact, identifying client challenges and defining success. They will manage the onboarding process, provide training, and offer strategic advice through data utilization. The CSM will also manage churn risk, promote client engagement, identify upselling opportunities, and develop expertise in Similarweb's solutions.

Responsibilities include:

• Serving as the primary contact for clients, identifying challenges, and defining success.
• Managing the onboarding process and providing comprehensive training.
• Providing strategic advice through data utilization.
• Managing churn risk and implementing proactive measures for client retention.
• Promoting client engagement and providing data-driven insights.
• Identifying and proposing optimal upselling opportunities.
• Developing expertise in Similarweb's solutions and providing appropriate guidance.

Requirements:

• Experience in Customer Success or Account Management.
• Strong relationship-building skills.
• Analytical skills and problem-solving abilities.
• Presentation skills with data-driven storytelling.
• Team collaboration and customer-oriented approach.
• Proactive and results-oriented mindset.
• 2-3 years of experience in analytics, consulting, or digital marketing.
• Native level Japanese and business-level English.

What Similarweb offers:

• A product highly valued by both clients and employees.
• An environment where ideas are welcome and can be implemented.
• Comprehensive benefits and a supportive work environment.
• Diverse career paths and development opportunities.
• A diverse and inclusive workplace.