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Similarweb is seeking a Customer Success Manager to join their team in Tokyo. The Customer Success Manager will work closely with a selection of clients, helping them derive significant business value from Similarweb's solutions, which is essential for maintaining long-term client engagement with Similarweb. The ideal candidate will have a background in digital marketing, data, and customer success.
The role reports to the Team Manager, Customer Success, Japan. The Customer Success Manager will serve as a product expert to help drive customer adoption and retention, generating insights and creative ideas for Similarweb solutions.
What this role involves:
- Serving as the primary point of contact for clients.
- Managing client onboarding and training.
- Acting as a trusted advisor to clients.
- Managing churn risk and driving retention.
- Ensuring client engagement with the platform.
- Assisting in identifying upsell opportunities.
- Developing strong product expertise.
Requirements:
- Client-facing experience in Customer Success and/or Account Management.
- Excellent relationship-building skills.
- Analytical and consultative mindset.
- Strong presentation and storytelling abilities.
- Ability to collaborate effectively with colleagues and business partners.
- Self-motivated, proactive, with an ownership mindset and results-driven approach.
- 2-3 years of experience in roles such as analyst, consulting, or digital marketing.
- Solid understanding and experience in digital marketing.
- Native level written and speaking Japanese.
- Willingness to use English at work.
What this role offers:
- The flexibility of working from home with the benefits of building face-to-face connections with fellow Similarwebbers.
- The opportunity to work with a powerful digital intelligence platform.
- The chance to contribute big ideas and create meaningful change.
- Competitive perks & benefits.
- Opportunities for career growth in any direction.
- A culture of diversity, equality, and mutual respect.
Similarweb
Similarweb is a global digital intelligence company that provides data-driven insights to businesses. Its platform offers comprehensive analysis of website traffic, user behavior, and market trends, empowering over 4,300 customers, including leading companies like Google, eBay, and Adidas, to make strategic decisions and optimize their digital performance. With a focus on innovation and a commitment to providing actionable intelligence, Similarweb helps businesses understand, track, and grow their online presence in an increasingly competitive digital landscape. Publicly listed on the New York Stock Exchange, Similarweb continues to expand its reach and impact in the industry.