Junior Customer Success Manager

Job Description

Similarweb is seeking a Junior Customer Success Manager to join their team in Prague. This role is crucial in Similarweb’s efforts to build a Digital CS program, combining industry understanding with technology to guide customers in achieving their goals. The Junior Customer Success Manager will play a key role in expanding the value that customers are getting from Similarweb and as a consequence retain the existing customer base.Responsibilities include:

• Using technology and tools to deliver value at scale through email campaigns, webinars, and training sessions.
• Defining and achieving short-term goals aligned with customer objectives.
• Implementing best practices and strategies tailored to customer segments.
• Engaging directly with key customers to ensure successful adoption and renewals.
• Collaborating with Automation and Product Marketing teams to maximize account potential.

Requirements:

• 1+ year of experience in B2B/B2C in a customer-facing role.
• Strong prioritization and process-oriented skills.
• Ability to multitask and switch between different activities.
• Strong skills in building trust and providing value quickly.
• Ability to conduct one-to-many communication.

Similarweb Offers:

• Modern, newly designed office in Prague 8.
• 5 weeks of vacation.
• Extra day off during your birthday month.
• 3 sick days or a multisport card.
• Top-tier hardware (MacBook Pro M3, dual monitors, electric standing desk).
• Team events, parties, weekly lunches, and happy hours.
• Access to Equity programs.
• Career growth opportunities.