Customer Success Architect

Job Description

The Customer Success Architect role at Sigma Computing is crucial for ensuring customers achieve their objectives by providing technical expertise and support throughout their post-sales journey. This individual acts as a Sigma champion, product expert, and advisor to customers on technical best practices, helping them implement successful business intelligence solutions.

Responsibilities:

• Serve as a Sigma champion and product expert, offering advice and expertise to customers.
• Advise customers on technical best practices, including Sigma best practices and patterns, performance tuning, security (SSO, team organization, row-level security), and embedded/API access.
• Capture product feedback from customers and collaborate with the product team to enhance the product roadmap.
• Identify new use cases to expand accounts and optimize Sigma's value, ensuring renewals.
• Cultivate customer references for the marketing team.

Requirements:

• Minimum 10 years of business intelligence experience in a customer-facing technical role (customer success or consulting).
• Strong customer relationship skills and experience implementing production business intelligence solutions.
• Experience with database concepts and data warehouse technologies (cloud data warehouse preferred).
• Bachelor’s degree in computer science or a related field, or equivalent technical experience.
• Ability to work remotely full-time with up to 50% travel.

What Sigma Computing Offers:

• Equity
• Generous health benefits
• Flexible time off policy
• Paid bonding time for all new parents
• Traditional and Roth 401k
• Commuter and FSA benefits
• Lunch Program
• Dog friendly office