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Enterprise Customer Success Manager

Customer Success Manager role at Sigma Computing, focusing on NDR growth.
Sigma Computing
Remote
United States
USD 132,000 - 165,000
Job Description
Sigma Computing is seeking an Enterprise Customer Success Manager to drive customer success and maximize value derived from the platform. In this role, the individual will improve Net Dollar Retention (NDR) through strategic account management and growth initiatives. They will work remotely in US.

Responsibilities include:
  • Strategic Account Management
  • Leveraging Analytics Expertise
  • NDR Growth
  • Serve as Customer Advocate
  • Success Plans: Collaborate with customers
  • Educational Initiatives

Requirements include:
  • Bachelor’s or Master’s degree in Business, Analytics, Computer Science, or a related field.
  • 7+ years of experience in a customer success, account management, or consultative role within the SaaS, analytics, or business intelligence industry.
  • Experience navigating complex enterprise sales environments with multiple priorities and stakeholders
  • Strong analytical skills with a proven ability to solve complex problems using data.
  • Excellent communication and interpersonal skills..
  • Demonstrated ability to manage and grow customer accounts, specifically focusing on net dollar retention.
  • Experience with SQL, data visualization tools
  • ETL experience
  • Startup experience

Sigma Computing offers:
  • Equity
  • Generous health benefits
  • Flexible time off policy
  • Paid bonding time for all new parents
  • Traditional and Roth 401k
  • Commuter and FSA benefits
  • Lunch Program
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Sigma Computing

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