Customer Success Specialist, Financial Services

Job Description

AlphaSense is seeking a Customer Success Specialist to join their team in London. This role sits at the intersection of sales, customer success, and technical support, focusing on building relationships with prospective clients and demonstrating the value of AlphaSense.Responsibilities:

• Providing customer support via calls, emails, and chats.
• Collaborating with account management to provide training and product consultations.
• Assisting sales in product pitches and demos.
• Identifying and packaging content for distribution.
• Fielding feedback and identifying product opportunities.

Requirements:

• Client-facing experience with rapport-building skills.
• Strong communication skills.
• Energetic, creative, and curious.
• Eager to learn technical knowledge on the job.
• Ability to explain complex issues simply.
• Self-motivated with strong time management skills.

What AlphaSense offers:

• Opportunity to work at the intersection of sales, customer success, and technical support.
• Chance to build relationships with prospective clients.
• Exposure to a diverse base of clients.
• Opportunity to contribute to product direction.
• A work environment that supports, inspires, and respects all individuals.